Terms of Service
OVERVIEW
This website is operated by Niva Sleeps. Throughout the site, the terms “we”, “us”, and “our” refer to Niva Sleeps.
By accessing our website and/or purchasing from us, you agree to be bound by these Terms of Service (“Terms”), including all policies referenced herein (including our Shipping Policy, Refund Policy, and Privacy Policy).
If you do not agree to these Terms, you may not access or use our services.
SECTION 1 – ELIGIBILITY & USE
By using this website, you confirm that:
- You are at least 18 years of age, or the age of majority in your jurisdiction
- You will not use our products or services for any unlawful purpose
- You will comply with all applicable laws and regulations
Any misuse of this website may result in immediate termination of access.
SECTION 2 – ORDER ACCEPTANCE & CONTRACT FORMATION
- All product listings on this website constitute an invitation to treat, not a binding offer
- By placing an order, you submit an offer to purchase
- We reserve the right to accept or reject any order at our sole discretion
A contract is only formed when the order has been confirmed and dispatched.
We reserve the right to cancel or refuse orders due to:
- Suspected fraud
- Pricing or listing errors
- Unavailable stock
- High-risk transactions
SECTION 3 – PRICING & PAYMENT
- All prices are subject to change without notice
- Payment must be completed before order processing
- We are not responsible for additional fees charged by payment providers
SECTION 4 – PRODUCT INFORMATION & AVAILABILITY
- Products are sold as described at the time of purchase
- Images are for illustrative purposes; slight variations may occur
- Availability is not guaranteed and may change at any time
SECTION 5 – SHIPPING & DELIVERY
- Shipping times are estimates only and not guaranteed
- Orders may be fulfilled from international warehouses, including Asia
Customer responsibilities include:
- Providing accurate shipping details
- Paying any customs duties or import taxes
Once a package is marked as “Delivered” by the carrier, our delivery obligation is fulfilled.
We are not liable for:
- Delays caused by carriers or customs
- Lost or stolen packages after confirmed delivery
- Incorrect addresses provided by the customer
SECTION 6 – RETURNS, REFUNDS & GUARANTEE
All returns are governed by our Refund Policy.
Key conditions:
- Returns must be requested within the stated guarantee period
- Customers are responsible for return shipping costs
- Returns must be authorized before being sent
Refunds are issued only after inspection of returned items.
We reserve the right to refuse refunds if conditions are not met.
SECTION 7 – CUSTOMER RESPONSIBILITY
Customers agree to:
- Provide accurate and complete information
- Follow all return and support procedures
- Contact us before initiating disputes or chargebacks
Failure to follow procedures may impact claim outcomes.
SECTION 8 – FRAUD PREVENTION
We reserve the right to:
- Request identity or payment verification
- Cancel orders flagged as suspicious
- Refuse service to protect our business and customers
SECTION 9 – THIRD-PARTY SERVICES
We may use third-party providers (payment processors, shipping carriers, etc.).
We are not responsible for:
- Their actions, delays, or service interruptions
- External tools or services used at your own risk
SECTION 10 – LIMITATION OF LIABILITY
To the fullest extent permitted by law:
- All products and services are provided “as is” and “as available”
- We do not guarantee uninterrupted or error-free service
Niva Sleeps shall not be liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, data, or business opportunities
- Delays or failures beyond our control
Nothing in these Terms excludes liability where it cannot legally be excluded under UK law.
SECTION 11 – INDEMNIFICATION
You agree to indemnify and hold harmless Niva Sleeps from any claims, damages, or expenses arising from:
- Your breach of these Terms
- Misuse of our products or services
- Violation of applicable laws
SECTION 12 – ERRORS & OMISSIONS
We reserve the right to:
- Correct any errors or inaccuracies
- Cancel orders where incorrect information has been displayed
This applies even after an order has been submitted.
SECTION 13 – INTELLECTUAL PROPERTY
All content on this website (text, images, branding) is the property of Niva Sleeps.
Unauthorized use, copying, or distribution is strictly prohibited.
SECTION 14 – TERMINATION
We reserve the right to terminate or suspend access to our services at any time without notice if these Terms are violated.
SECTION 15 – GOVERNING LAW
These Terms are governed by and interpreted in accordance with the laws of the United Kingdom.
SECTION 16 – CHANGES TO TERMS
We reserve the right to update or modify these Terms at any time.
Continued use of the website constitutes acceptance of any changes.
SECTION 17 – CONTACT INFORMATION
For any questions regarding these Terms: